News

Advertising Age Article Abstract

Crashing Motrin-Gate: A Social-Media Case Study

J&J Caved to a Vocal Flash Mob, but Did It Hurt Its Relationship With a Larger Audience?

By: Jack Neff
Published: November 24, 2008

BATAVIA, Ohio (AdAge.com) -- At first glance, it looks like Johnson & Johnson's Motrin was chastened by the power of social media when it yanked a Motrin ad campaign pilloried by mommy bloggers on YouTube and Twitter. But as it turns out, J&J might have been a tad hasty in pulling down its ad. In doing so, it bowed to a vocal flash mob that represents a tiny fraction of moms and Twitter users. ...

Full Article Word count: 1857

Become an Ad Age Subscriber

Ad Age is committed to providing you with industry news and information you need to succeed. That's why we are pleased to offer our readers 7 free articles and blogs at no charge. You have reached your 8th article. We invite you to subscribe so you can finish this article, and get uninterrupted service and access to special offers.

SUBSCRIBE NOW LOGIN
Corporate Subscriptions or Site Licenses are also available.

For questions, comments or other service issues, please contact our Customer Service Department at 1-313-446-0450.