You’ve read all of your free items this month. To register, get added benefits and unlimited access to articles, Become a Member. Already a Member? Sign in. Advertising Age Article Abstract How AT&T Plans to Lift Its Image Via Social-Media Customer Care Carrier Beefs Up Staff to Monitor Facebook, Twitter, Spreads Word About Strategy By Kunur Patel, Published on June 21, 2010 9 Want more Access, Content & Connections? Upgrade to Membership. We are glad you are enjoying Advertising Age. To get uninterrupted access and additional benefits, become a member today. Become a Member Already a member? Log in.