You’ve read all of your free items this month. To register, get added benefits and unlimited access to articles, Become a Member. Already a Member? Sign in. Advertising Age Article Abstract Gap and Starbucks Logo Changes: The Social-Media Reaction It's Not What People Say, It's How Strongly They Say It That Counts By Matt Carmichael, Published on January 18, 2011 5 Want more Access, Content & Connections? Upgrade to Membership. We are glad you are enjoying Advertising Age. To get uninterrupted access and additional benefits, become a member today. Become a Member Already a member? Log in.