You’ve read all of your free items this month. To register, get added benefits and unlimited access to articles, Become a Member. Already a Member? Sign in. Advertising Age Article Abstract JC Penney Says It's Listening, Brings Back St. John's Bay Brand Social-Media Team Goes Into Overdrive, As Brand Tries to Lure Back Customers By Natalie Zmuda, Published on May 02, 2013 10 Want more Access, Content & Connections? Upgrade to Membership. We are glad you are enjoying Advertising Age. To get uninterrupted access and additional benefits, become a member today. Become a Member Already a member? Log in.