You’ve read all of your free items this month. To register, get added benefits and unlimited access to articles, Become a Member. Already a Member? Sign in. Advertising Age Article Abstract Stephen Colbert's Sage Advice on Rethinking Customer Satisfaction Listen Up, Virgin, Bank of America and Olive Garden By Simon Dumenco, Published on December 20, 2013 0 Want more Access, Content & Connections? Upgrade to Membership. We are glad you are enjoying Advertising Age. To get uninterrupted access and additional benefits, become a member today. Become a Member Already a member? Log in.