You’ve read all of your free items this month. To register, get added benefits and unlimited access to articles, Become a Member. Already a Member? Sign in. Advertising Age Article Abstract Comcast Apologizes for Rude Customer Service Rep Who Wouldn't Let Customer Quit Listen as Rep Demands Answers for Why Customer Wants to Cancel Service By Jeanine Poggi, Published on July 15, 2014 0 Want more Access, Content & Connections? Upgrade to Membership. We are glad you are enjoying Advertising Age. To get uninterrupted access and additional benefits, become a member today. Become a Member Already a member? Log in.