Ad Age Outlook Episode 2: Jet Blue's Dilemma

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This Week: Jet Blue's sense of humor and transparency on the web disappeared the moment the Steve Slater news broke. Did the airline's usual success with social media actually hurt it a little as it took necessary legal precautions. Abbey Klaassen, Michael Learmonth and Ken Wheaton join host Bob Knorpp to discuss Jet Blue's social dilemma, Facebook's projected profits and whether or not corporate websites are still necessary.

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