We all suspect mechanics are ripping us off. In fact, I'd bet that outfits like Midas and Jiffy Lube do so much business because consumers assume that there's credibility and standardization involved.
The story might not be as sexy as Taco Bell-induced gastric troubles, but a story in which Jiffy Lube is busted ripping off customers, then fires 18 employees, then rolls out an apologetic commercial, then announces a mystery-shopping program to root out other criminals in its midst... something else. The Consumerist has the details and video.
The story might not be as sexy as Taco Bell-induced gastric troubles, but a story in which Jiffy Lube is busted ripping off customers, then fires 18 employees, then rolls out an apologetic commercial, then announces a mystery-shopping program to root out other criminals in its midst... something else. The Consumerist has the details and video.
