Aspect Software forms partnership with Microsoft for contact centers

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Westford, Mass.—Aspect Software, a contact center application provider, announced Monday it has formed an alliance with Microsoft Corp. to deliver a solution targeted at small and midsize call centers. The agreement provides Microsoft Office Communications Server 2007 Speech Server as an embedded component of the Aspect Unified IP product. Aspect Unified IP incorporates an automatic call distributor, a voice portal, quality management, a predictive dialer and Internet connection in a single application.
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