×

Once registered, you can:

  • - Read additional free articles each month
  • - Comment on articles and featured creative work
  • - Get our curated newsletters delivered to your inbox

By registering you agree to our privacy policy, terms & conditions and to receive occasional emails from Ad Age. You may unsubscribe at any time.

Are you a print subscriber? Activate your account.

BtoB

Attensity upgrades customer contact solution

Published on .

Palo Alto, Calif.—Social text-analytics company Attensity has updated its Respond social customer contact center application with a new iPad-compatible user interface and access to the full Twitter “firehose” data stream. Attensity Respond 6.0 also now offers access to publicly available posts on Facebook, Google+ and YouTube, blogs, reviews, surveys, and private and public forums and communities. The tool also features integration with internal communications such as email, including tracking customers' communications as they move across channels, the company said in a statement.
Most Popular
In this article: