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BtoB

Big growth forecast for CRM revenue

Published on .

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Framingham, Mass.--Worldwide customer relationship management services revenue are projected to exceed $40 billion in 1999, according to research by International Data Corp. The market will continue to grow, International Data predicts, with CRM revenue expected to reach $90 billion by 2003. In 1998, Andersen Consulting generated the largest amount of CRM consulting and systems integration revenue.
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