×

Once registered, you can:

  • - Read additional free articles each month
  • - Comment on articles and featured creative work
  • - Get our curated newsletters delivered to your inbox

By registering you agree to our privacy policy, terms & conditions and to receive occasional emails from Ad Age. You may unsubscribe at any time.

Are you a print subscriber? Activate your account.

BtoB

Bill would tax service calls transferred overseas

By Published on .

Washington, D.C.—A proposed U.S. Senate bill would impose a 25-cent tax and disclosure requirements on call-center calls originating in the U.S. but transferred to overseas agents.

Sen. Charles E. Schumer (D-N.Y.), who announced the bill, said it is intended to retain call-center jobs in the U.S. or encourage their return from overseas. The bill does not yet have a Senate number.

The proposed legislation also would require that companies disclose to the caller the overseas call-center transfer and would require regular filings with the Federal Trade Commission certifying compliance.

Schumer’s office cited India, Indonesia, Ireland, Canada, the Philippines and South Africa, in order, as the most popular countries for the outsourcing of call-center queries originating in the U.S., a practice prompted by lower hourly rates in those countries, and an employee willingness to work longer hours.

Most Popular
In this article: