CMP Media acquires Incoming Calls Management Institute

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Manhasset, N.Y.—CMP Media announced it has acquired Incoming Calls Management Institute, an Annapolis, Md.-based organization that provides educational, consulting and membership services to the call center sector. CMP currently publishes Call Center Magazine and, and produces the ACCE and Call Center Demo conferences. CMP said it signed a multiyear employment agreement with Brad Cleveland, ICMI’s president, and Linda Harden, ICMI's senior VP.

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