The call center company said integrating Intervoice’s complementary speech automation, Web self-care and mobile applications will give it a wider product offering. It also helps Convergys expand its client base among Intervoice’s thousands of enterprise customers.
“This acquisition is part of our plan to be the market leader in relationship management solutions,” said Dave Dougherty, president-CEO of Convergys, in a statement.
“Clients are demanding high-quality, integrated, relationship management solutions, combining both automated and live agent services, to drive more value from their relationships with their customers and employees.”
The transaction is expected to close in the third quarter.