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Convergys forms tech management group

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Cincinnati—Convergys Corp., a company that provides management consulting, outsourced billing, customer care and employee care services, announced Thursday that it has formed a Relationship Technology Management group. Convergys said the group will be able to leverage technology-enabled solutions for clients, including advanced speech automation technologies and Web-based customer service. Andrea Ayers, a business unit president for Convergys Corp., will lead the group.
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