Consisting of interviews with direct marketing leaders and a compilation of their views on a variety of factors affecting the industry, the report found:
- Consumerism increasingly will drive legislation and self-regulation in the direct marketing arena.
- The customer will gain more control of choices and transactions, especially concerning marketing communications. Marketers should ask customers their preferences about what marketing messages they want to receive, how often they wish to receive them and through what channels.
- Multichannel marketing driven by Web. 2.0 technologies will become increasingly important, including capturing and capitalizing on data acquired through digital channels.
- The movement away from single-channel campaigns will continue, with more integrated multichannel strategies being implemented.
The report, available for download at DMA’s online bookstore via www.the-dma.org, is priced at $135 for DMA members and $240 for nonmembers.