Donovan Neale-May, CMO Council

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What: Executive director

Where: CMO Council, Palo Alto, Calif.

Why: As director of a network of more than 3,000 marketing executives, Neale-May serves that community through high-level events such as the CMO Summit, as well as research of interest to CMOs. That research includes a recent report that revealed marketers still have a long way to go in implementing effective, consistent customer retention practices.

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