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BtoB

ETalk rolls out Qfiniti Assist call center product

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Dallas—Etalk Corp., a division of Autonomy Corp. that provides contact center recording and analytics products, announced the availability of Qfiniti Assist, a product designed to give call center customer service agents real-time information regarding customers who are on the phone.

Qfiniti relies on speech recognition technology to understand the customer conversation and then generates responses for the agent. The desktop tool is available to customers as a module within the Qfiniti Enterprise contact center solutions.

The company said the product can reduce call center handling times by 30%.

—Carol Krol

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