BtoB

Forrester issues predictions for enterprise Web 2.0 trends

Published on .

Reprints Reprints

Cambridge, Mass.—Forrester Research projects that nearly one-quarter of businesses will make implementing Web 2.0 technologies a major software initiative this year.

The report, “Top Enterprise Web 2.0 Predictions for 2008,” projects business adoption of Web 2.0 applications this year including social networks, RSS and mashups.

“To date, most IT departments have resisted Web 2.0 tools, often viewing them as consumer grade, of secondary concern to other major IT investments or simply frivolous,” said Oliver Young, a Forrester analyst and author of the report.

However, as IT departments start to see the value of Web 2.0 applications to solve worker problems—such as document tracking and help desk ticket resolution—they will begin rolling them out more broadly, the report concludes.

Forrester also projects that more mid-tier Web 2.0 vendors will enter the market this year.

—Kate Maddox

In this article:
Most Popular