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BtoB

FrontRange launches contact center software

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Pleasanton, Calif.—Customer relationship management company FrontRange Solutions on Tuesday announced it has launched the IP Contact Center 3.7 software suite. The product suite, it said, will help small to midsize enterprises reduce telephony costs and increase call center agent productivity.

The software can be deployed as part of an existing communications infrastructure or as a stand-alone solution.

It includes real-time and historical reporting, queuing, automated call distribution, integrated voice response and screen-pop capabilities, as well as integration with FrontRange's other marketing and relationship management solutions, including sales force automation and knowledge management.

--Carol Krol

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