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BtoB

FrontRange launches contact center software

Published on .

Pleasanton, Calif.—Customer relationship management company FrontRange Solutions on Tuesday announced it has launched the IP Contact Center 3.7 software suite. The product suite, it said, will help small-to-midsize enterprises reduce telephony costs and increase call center agent productivity.

The software can be deployed as part of an existing communications infrastructure or as a stand-alone solution.

It includes real-time and historical reporting, queuing, automated call distribution, integrated voice response and screen-pop capabilities, as well as integration with FrontRange's other marketing and relationship management solutions, including sales force automation and knowledge management.

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