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Genesys to acquire XML voice solution vendor

Published on .

Paris--Genesys announced an agreement to acquire Telera, a maker of extensible markup language (XML) voice solutions. Telera's patented software enables service providers and enterprises to develop advanced voice-based services for their customers, making Web-based systems accessible by telephone users. Genesys, a subsidiary of Alcatel, said Telera will become a part of Alcatel's Genesys contact center software unit and will focus initially on the market for voice self-service solutions. The acquisition, expected to close in July, will be made for $136 million in Alcatel stock.
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