New York--Harte-Hanks Inc. Monday announced the availability of Allink Retail, a CRM application specifically designed for retailers. The application handles analytics, loyalty programs and campaign planning. Harte-Hanks said the product is the first of several vertical solutions it will introduce this year based on its Allink core product. It said Allink Retail integrates with call center and sales force automation systems and can incorporate non-standard data files. Separately, SAP AG announced a new work force management application for the retail industry. The product can be integrated with mySAP CRM applications. Both announcements were made at the National Retail Federation's annual conference in New York.