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HP named top company in Customer Respect Group survey

Published on .

Boston—Hewlett-Packard Co. was ranked the top company in a survey released by The Customer Respect Group on how corporations treat their customers online.

The study, which evaluated the online performance of the country’s largest 100 businesses, found that only six companies achieved a ranking of "excellent."

HP came out on top, with a score of 8.7 out of a possible 10, followed by Medco Health Solutions (8.6), Sprint Corp. (8.3), Intel (8.2), American Express (8.1) and UPS (8.1).

The survey ranked online performance in the areas of simplicity, responsiveness, privacy and other factors.

The five worst-performing companies in the study were: Berkshire Hathaway (3.7), Morgan Stanley (4.0), Honeywell International (4.4), Weyerhaeuser Co. (4.5) and Boeing Co, (4.5).

—Kate Maddox

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