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IBM opens with customer-service salvo

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Research Triangle Park, N.C.--IBM Personal Systems Group announced revamped customer service applications Wednesday, including automatic "self-healing'' of IBM ThinkPad notebooks, NetVista desktops, IntelliStation professional workstations and eServer xSeries computers. The IBM division said that buyers of these computers can point their computers to a Web site and receive automatic diagnostic services. IBM licensed software from Support.com Inc. to provide the customer service.
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