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Jupiter: CRM spending to outpace all other IT spending

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New York--Corporate spending on customer relationship management (CRM) technology will outpace spending on all other IT technology over the next two years, according to Jupiter Media Metrix Inc. Jupiter forecasts U.S. corporations will spend $500,000 more on CRM software than on any other large-scale technology investments. Jupiter also predicts U.S. businesses will spend $16.5 billion on CRM software in 2006, up from $9.7 billion in 2001.
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