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Mary Ann Fitzmaurice, Senior VP-customer marketing and engagement, American Express OPEN

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What: Senior VP-customer marketing and engagement Where: American Express OPEN, New York Why: Fitzmaurice, who has been in her job for two years, is responsible for customer experience at American Express OPEN, which serves the small-business sector. Among the programs she oversees is Small Business Saturday, an American Express OPEN effort supporting small businesses.
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