Wientzen gives advice to direct marketers

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New York—Direct Marketing Association President-CEO H. Robert Wientzen's message to direct marketers in his opening remarks Tuesday at DM Days New York Conference & Exhibition amounted to a pep talk.

Wientzen advised marketers not to fight change; to stay informed and vocal about technological and legislative issues affecting the industry; and to never forget the customer is "the boss."

Wientzen also told attendees the speech was possibly the last time he would talk to them as president-CEO of the DMA. "It won't be long before I'll be stepping down." Wientzen, who has led the DMA since September 1996, has announced plans to step down this summer.

—Carol Krol

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