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Salesforce.com creates Supportforce.com

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San Francisco--Salesforce.com a Web-based CRM provider, announced it has launched Supportforce.com, a Web-based, on-demand customer service solution.

The service is supported by several call center telephony providers, including Alcatel, Aspect Communications, Avaya, Cisco Systems and Gensys. It has a multichannel Web services interface for help desks, data customization capabilities, integration capabilities with telephony platforms through its sforce Telephony API toolkit; and can be accessed in 11 different languages, including Chinese, Japanese and Swedish.

--Carol Krol

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