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Salesforce.com introduces Service Cloud customer support product

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San Francisco—Customer relationship management company Salesforce.com has debuted a customer support service called Service Cloud, leveraging its software as a service model to allow companies to communicate with their customers over the Web.

The new product allows companies to connect with customers through such trusted existing services as Amazon.com, Facebook, Google and various blogs. It also offers the ability for companies to build online communities where customers can communicate with each other.

The service is priced at $995 per month and includes corporate access to an online customer community with unlimited usage for up to 250 customers, plus five agents and five partner organizations.

—Christopher Hosford

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