SIDEBAR: No question too small

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Message: I purchased a 5222 copier and have had disappointing performance from it. While the warranty states the photo drum will last for 20,000 copies, I fear I will never get to that number of copies. In two years I made only 3,720 copies, went through four toner cartridges at $90 a piece, and had the unit sent in for service once, and the second time it was exchanged.

The exchanged unit makes horrible gray copies on light settings, and shuts off in the middle of making copies. I realize that it is only a $500 copier, but when I replace it, it won't be a Xerox, based on my experience with this unit.

Mr. McLain: We want to apologize for the problems you've had with your Xerox 5222 copiers. Would you like us to look into the possibility of obtaining a replacement unit for you? Or is there anything else we can do to help? Even though you said "it is only a $500 copier," every customer is extremely important to us and we would like to do what we can for you.

Customer response: I talked to you several weeks ago about problems with my 5222 copier. I opted to get a replacement. It was promptly delivered and works much better than my original ever did. Thanks, for your call and all of your help.

Question: What movie is the line "Badges? We don't need no stinking badges" from. I have never seen this movie, but I have seen many movies and TV shows where a joke is made using this line . . .

Mr. McLain: This quote was originally spoken in the film "Treasure of the Sierra Madre," written and directed by John Huston. A band of Mexican bandits approaches Humphrey Bogart and crew (Walter Huston and Tim Holt) claiming to be federales. When Bogart asks to see their badges, the head of the band says: "Badges? We ain't got no badges. We don't need no badges. I don't have to show you any stinking badges!"

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