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BtoB

Social Customer Support: AT&T is Doing it Right

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Social media expert Paul Dunay shares his own personal experience dealing with AT&T’s customer support after he posted a tweet about his frustration in waiting for a network booster. “With a few back and forth tweets we decided to communicate directly and bingo, within 72 hours I had my new 3G Microcell courtesy of AT&T, with special help from ATTSusan,” Dunay writes. Read his blog to find out how AT&T is doing social customer support right.
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