"In the late 80's, if the operation shut down, nothing much would happen, but today if you shut off IT we would not have a company," said Unger, who joined the manufacturer almost 30 years ago. Today, she is a full-fledged techie who harnesses the power of the Web to communicate with suppliers, dealers and employees.
Name: Sue Unger
"It used to take three or four weeks before the message got down to our tier-four suppliers, and now we can do it in a day's time," she said.
Additionally, while many competitors squeeze dealers with the Internet, Unger's team uses it to bring them closer in to the company. Through the new Five Star dealer project, online quotes can be obtained within a day.
The company also operates the Five Star Market Center where dealers buy products and commodities—like gasoline or telephone service—at volume discount prices through an e-marketplace. Unger is also working toward fully digitizing plant building and better connecting employees to one another and the company.