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Study: More than 20% of business e-mail not delivered

By Published on .

New York—More than 20% of commercial, permission-based e-mails are failing to reach the inboxes of intended subscribers in the United States and Canada, according to a new study by e-mail solutions company Return Path.

These e-mails reached only 79.3% of inboxes during the first half of 2009, according to the company's "Deliverability Benchmark Report." Of the undelivered e-mail, 3.3% is routed to a “junk” or “bulk” e-mail folder, but 17.4% isn't delivered at all, with no hard bounce message or other notification of non-delivery, the company said.

While such personal e-mail accounts as Gmail, Hotmail and Comcast screen e-mail rigorously, marketers face an even tougher time reaching business e-mail addresses that often are protected by layers of e-mail monitoring. On average, 27.6% of commercial e-mails sent to business addresses don't reach the inbox.

Return Path's study monitored data from its Mailbox Monitor service, tracking delivery, blocking and filtering rates for more than 500,000 e-mail campaigns from January to June 2009.

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