While e-mail remains the No. 1 form of communication in North America and Europe, cited by 87% and 74% respectively of those polled, its use as a main communications channel in the Asia-Pacific region is at just 58%, according to Epsilon’s “Global Consumer E-mail Study.”
Balancing things out, the use of instant messaging is notably high in the Asia-Pacific region, with 28% citing IM as their primary communications modus, compared with 15% in Europe, the Middle East and Africa, and 6% in North America. The Asia-Pacific area also differs in the use of smart phones to access e-mail, at 32% of respondents, compared with only 9% from North America and 7% from Europe.
The online study was conducted during April 2009, polling more than 4,000 consumers and businesses in 13 countries.