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Study projects e-business services will top $20 billion in 2004

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Dedham, Mass.--The North American e-business services market, which exceeded $10 billion in 1999, will top $20 billion by the end of 2004, according to a new study by the ARC Advisory Group. E-business services, as defined by the study, include enterprise resource planning, supply chain management and customer relationship management, among other applications. The study predicts that the next phase in e-business will be its extension to the plant floor, where the Internet will be used to simplify equipment maintenance, monitoring, operating and parts procurement. The leading North American suppliers of e-business services, according to the study, include Andersen Consulting, EDS Corp. and PricewaterhouseCoopers.
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