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Theresa Kushner, Cisco Systems

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What: Director, customer intelligence and marketing intelligence
Where
: Cisco Systems, San Jose, Calif.
Why
: Kushner joined Cisco last year to manage customer intelligence. She directs a team of analytics specialists whose main job is to increase the company’s market share by applying insights gathered from customer data. Kushner and her team make liberal use of search, e-mail, blogs and online chats in their efforts.
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