- Stop including the entire press release in the body of the e-mail. Research reports you have less than six seconds to capture attention in the preview pane. Press releases can average five or more paragraphs. Instead, include a teaser of the release and a click-through to a hosted version on your Web site.
- Don’t include attachments. They can be deliverability killers. Corporate e-mail filtering systems are often more stringent in their rules than even the largest ISPs. Attachments from outside sources are often confused with viruses or attacks. Leave data sheets, photos and other release-related attachments to an expected, person-to-person e-mail so you’ll be ensured they get delivered.
- Think carefully about “from” and subject lines. Remember the rule: The “from” line tells the recipient whether or not to delete the e-mail and the subject line tells the recipient whether or not to open the e-mail. If an individual at your company has a relationship with the media, test using that person’s name in the “from” line instead of the company name alone. Write an engaging subject line and include first name personalization. Recipient first name personalization has fallen out of widespread favor in the b-to-c e-mail world, but in b-to-b, it’s still another way to catch the recipients’ attention.
Tricia Robinson-Pridemore is VP-market and product strategy for StrongMail Systems (www.strongmail.com), a provider of e-mail marketing solutions.