Amazon Adding 5,000 Warehouse Jobs to Meet Strong Customer Demand

Online Retailer Also Hiring 2,000 Customer-Service Staff

Published on . is boosting staff in 17 U.S. warehouses, adding more than 5,000 full-time jobs to meet brisk demand for products sold by the world's biggest web retailer.

The new hires will join more than 20,000 employees working at Amazon's more than three dozen U.S. fulfillment centers, the Seattle-based company said in a statement today. Amazon is also hiring 2,000 customer-service staff, including part-time and seasonal workers.

The retailer plans to open five more facilities this year, after adding 20 last year. Warehouse expenses have more than doubled during the past three years, as CEO Jeff Bezos opens centers full of products closer to consumers in order to reduce shipping costs and speed up delivery. Higher spending contributed to Amazon's surprise net loss for the second quarter as the online seller continues to fuel revenue growth at the expense of profits.

"As we get closer and closer to customers with fulfillment, we have seen growth," Amazon Chief Financial Officer Thomas Szkutak said on a conference call July 25.

That growth is also being driven by Amazon Prime members, who pay $79 a year in exchange for unlimited two-day shipping and access to streaming video, Mr. Szkutak said.

"Because of our fulfillment logistics capability, we've been able to offer Prime broadly," Mr. Szkutak said.

Subscribers to the shopping program spend three to four times more than those who aren't members, according to Colin Sebastian, an analyst at Robert Baird.

~ Bloomberg News ~

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