Apple Makes Rare Apology Over New iPhone Maps: 'Extremely Sorry for the Frustration'

Replaced Google Maps With an App That 'Fell Short'

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Apple, a company more accustomed to acclaim than criticism, has apologized for the quality of the Maps app in its new mobile operating system, a rare admission that the company released a substandard product.

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"At Apple, we strive to make world-class products that deliver the best experience possible to our customers," CEO Tim Cook wrote in a post on Apple's website. "With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better."

Apple replaced Google Maps with its own app in the new version of iOS as part of an effort to loosen Google's grip on consumers in a key area and tighten Apple's hold. But consumers unleashed waves of complaints after Apple's program turned up poor results, some odd images and far fewer details.

Read the letter in full:

To our customers,

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by -turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

While we're improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

Tim Cook
Apple's CEO

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