Seem like an advertiser's dream? It's not. With quiet serendipity, this very scenario is now transforming from vision into reality.
Media planning and buying remains largely wasteful, as bottled-water drinkers see ads for soft drinks, SUV buyers get messages for compacts and men are exposed to feminine hygiene commercials. These targeting miscues translate to empty media dollars and missed sales opportunities.
But marketers should pay close attention to emerging digital platforms because they provide a trail of electronic bread crumbs to help identify and track consumers' media behavior. A high degree of addressability will create greater targeting precision than ever before and holds the potential to morph standard media targeting into hypertargeting. After all, for most brands, relatively few people drive the bulk of sales. Internet is leading the charge but TV, mobile and satellite radio will follow. Consider:
- The web currently provides more critical mass opportunity for hypertargeting than any other medium. Well over 100 million people visiting Yahoo, AOL and MSN have registered on those sites or provided some kind of identifying profile information. And while it's great that those portals have this information, when combined with a marketers' client customer data it becomes a virtual lynchpin.
- We're at an inflection point in TV targeting, driven by the rapidly growing home base of digital set-top boxes and the emergence of software to handle complex instructions for serving up the right commercials to the right people. Major cable systems, including Comcast, Time Warner, Cox and Cablevision, are all experimenting with digital ad platforms and at least two, Comcast and Cablevision, indicated they would like to offer household-level hypertargeting in key test markets by late 2006 or early 2007. Some are working through privacy issues relating to subscriber information they will make available for targeting specific homes. Once a single cable company throws its hat in the ring, the rest will follow quickly.
- Mobile phones potentially offer a wide array of targeting opportunities as subscribers are traveling, shopping, etc. But phone providers are leery of making this on-location messaging available to advertisers as they fear consumer backlash in a highly competitive environment. The Trojan horse to open up mobile potential could be video advertising on phones, because many customers will agree to take the ads in exchange for video content.
- Fueled by on-air personalities like Howard Stern and Oprah Winfrey, satellite radio is quickly gaining consumer penetration. Within the next year, XM Radio will be replacing its existing radio units with sets that provide one-to-one targeting capability and advertising opportunities on several of XM's channels, including news and sports.
Re-thinking targeting: Ask whether your media plans are delivering the key customers and prospects that drive the business. Clearly defining who these people are is the first step to better targeting. Then take a very close look at the relationship between targeting and advertising response, scouting for opportunities to ramp up impact.
Testing, testing, testing: You will only know if hypertargeting works by setting up studies that will isolate the impact of targeting and whether the consumers you've identified as the target are more likely to respond to a campaign or promotion.
Do some double dipping: Don't just re-think targeting, re-think advertising paradigm, as hypertargeting and addressability will go hand-in-hand with vanguard, provocative forms of creative. This is an opportunity to explore the best of both worlds. What's going to work creatively? You can't rip a 30-second spot off.
Make the future now: Encourage cable operators to speed up their roll-outs, push internet targeting to new limits and stay tuned for the mobile opportunities about to unfold. Put some money out for R&D so you're in an excellent place when these technologies become mainstream. This is not about reaching critical mass in media, it's about testing for the future.