I am your target audience. I'm a 'Net-savvy 18-to-34-year-old male. I want information. I want it to look nice, and I want to have fun while I'm getting it.
As Advertising Age's Interactive Media & Marketing intern last summer I saw a lot of commercial Web sites. I saw a lot of good college tries and a lot of "professionally" done sites that aren't hitting the mark.
Take Rogaine (http://www.igroup.com/rogaine).
There is nothing here that isn't on the brand's TV spots or print ads. The copy even seems to read the same. Was there a need for this on the Web? Speaking as someone who, as both a 'Net-head and a balding-head, couldn't be more their target audience: I'm still not interested.
Ticketmaster plans to offer a service that many people would like to be able to do online: buy tickets for events (http://www.ticketmaster.com). It isn't yet available, but the site is still valuable for anyone who has ever bought a ticket.
Of course, they don't answer their e-mail, which is a problem.
I want a human to answer my mail. I don't want "Thank you for sending mail to customer-service.ticketmaster.com. A real person will read your message in due course."
Want more examples? The Saturn site (http://www.saturncars.com) has never sent me the paper pamphlet I asked for months ago. This is a brand targeted right at me, yet their idea of "Communicate with Saturn" is "You've probably already noticed that Saturn doesn't have an e-mail address-yet. We're working on it..."
This site has existed for months. There is no excuse for this.
Still want my advice? Here goes:
First, realize that the Web is an incredible and still developing new medium. If you're going to do it, do it right. Spend some time surfing, find what you like, find what works for you, then talk to some Web designers.
You're talkin' 'bout my generation, but talk with us too.M
Matt is a senior at Northwestern University. You can find his Web pages at http://charlotte.acns.nwu.edu/charm/, or you can e-mail him at firstname.lastname@example.org. He checks his mail every two minutes and responds to it almost as often.