Subscribers of the CompuServe
online service took to the service's message boards with a vengeance this week, repeatedly bashing the new WinCim 2.0 software that integrates Internet access with access to the commercial service. CompuServe has been rolling out the software over the past few weeks. Subscribers said the new software was difficult to install and less trustworthy than NetLauncher, a software program that had to be downloaded for Internet use in the past.
CompuServe says the problems aren't a concern.
"The siren hasn't gone off in public relations," a spokesman said. "The nature of the way [accessing the Internet is] done now will bring some changes, and there will be some people who have trouble." CompuServe's online service has 3.8 million subscribers.