1. Hire the best people. In Bill's words the best hires should be "fairly smart, broad people who have interests in a lot of areas, and are willing to work intensely on our stuff." He looks hard for those people who-in addition to having superb skills in their special area of computer technology-are also interested in the market .*.*. and in the users. (LESSON: Look for stunningly talented art directors and writers who are familiar with both Wired and The Wall Street Journal.)
2. Crystal clear direction. At Microsoft, the eight-word company mission is "Put a world of information at everyone's fingertips." According to Bill, that means a customer can "sit down and get any information they want-it's very easy to see." (LESSON: Can you write your agency's creative philosophy on a matchbook cover?)
3. Give them time to think. "People must have time to think about things," said Bill. The architects of the company's buildings must have gotten the message-all offices are private and whiteboards are mounted on the walls, ready to receive scribbled notations, diagrams and concepts. (LESSON: The client called this morning and insists on seeing the new ad tomorrow? Beg, borrow and steal-but push the deadline till Friday.)
4. Shorten the feedback loop. Even back in the dark ages of 1990, Microsoft was aggressively pushing the creative use of e-mail. Developers were expected to send e-mail describing their ideas to the reigning software experts. The feedback responses would come zapping back in minutes. Instead of a couple of face-to-face meetings a day, there could easily be 20 electronic consultations. (LESSON: Don't use e-mail just to send memos. Toss a creative idea into your agency's electronic pot-and ask for comments and tweaks.)
5. Let people feel their impact. Gates wants people to feel important. If anyone starts to get the sense they are plowing old ground, doing something that's been done before, they are quickly given something else to do. Or they are given a clear understanding of how "we haven't yet achieved what we want to achieve." (LESSON: When is the last time you asked yourself if your creative people "feel important"? Ask it. Then act on it.)
6. Allow unicycles. Good people like to work with good people-and Bill helps set a tone that is "individualized and interesting." At Microsoft, ties are an oddity. It's OK to play Friday night golf in the hallways or mount your unicycle and hold a jousting match under the chairman's windows. Stay loose-the ideas float faster. (LESSON: Allow unicycles.)
Bill Gates' creative stimulants must be working. Worth less that $4 billion back during that summer of 1990, he's now topped $16 billion. That means-even if he puts in 70-hour work weeks-he's been pulling down more than $500,000 an hour. So if you're reading this, Bill, thanks again for the half-million dollar interview.M
Mr. Emmerling is chairman and chief creative officer of Emmerling Post Advertising in New York.