|SATISFACTION WITH CALL CENTER*||OVERALL INDUSTRY SATISFACTION**|
|Cell phone services||69||70|
|Cable & satellite television||68||62|
|Aggregate of all||71||75|
* As measured by the Call Center Customer Satisfaction Index
** As measured by the American Customer Satisfaction Index (ACSI), using the same methodology.
+ Score represents ACSI for retail industry overall, not just catalog retailers
++ Includes health, P&C, and life insurance