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SATISFACTION WITH CALL CENTER* OVERALL INDUSTRY SATISFACTION**
Catalog retailers 80 74+
Banking 77 77
Cell phone services 69 70
Cable & satellite television 68 62
Insurance 68 75++
Personal computers 64 77
Aggregate of all 71 75
Source: CFI Group

* As measured by the Call Center Customer Satisfaction Index
** As measured by the American Customer Satisfaction Index (ACSI), using the same methodology.
+ Score represents ACSI for retail industry overall, not just catalog retailers
++ Includes health, P&C, and life insurance
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