At Atlanta, results were delivered up to 12 hours late and background statistics were often seriously flawed. The new contract, however, expands IBM's role to cover the results system, data processing, athlete biographies and support services. IBM has already begun working on the official Internet site for the Sydney Games.
Bob Savage, IBM managing director in Australia, said the contract involved both systems integration and outsourcing, leaving IBM with greater control over systems than at Atlanta. "This time, we're taking much more of the responsibility," he says.
Copyright October 1997, Crain Communications Inc.