As it prepares to launch an initial public offering, ad serving company NetGravity is investigating claims of poor customer service posted May 19 to the widely read Online Ads Discussion List. The posting, by Steve Ikadians, who identified himself as a NetGravity customer of unknown company affiliation, said, "We feel as though we are stuck with software that no one is using and we constantly are paying [for] substandard support."
Immediately after the posting was made, NetGravity, several of whose employees are members of the o-a discussion list, started investigating the claim and found no Mr. Ikadians on its customer service database.
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Copyright May 1998, Crain Communications Inc.