Privacy groups are asking the Federal Trade Commission to investigate Amazon.com for deception, claiming a change in the Web site substantially alters its previous promises. In a letter sent Dec. 4 to the FTC, the Electronic Privacy information Council and Junkbusters.com charge that Amazon told consumers that it didn't disclose personal information to others and then that it would guarantee that policy to consumers who sent an e-mail to a particular address. A new Amazon policy saying that information can be disclosed, the groups charge, "attempts to wash away the commitments that were elsewhere made to customers." Amazon said it takes issue with the characterization of its policy and that it doesn't sell customer information.
Copyright December 2000, Crain Communications Inc.