The Council for Internet Commerce, San Francisco, a global alliance including Internet merchants, IT vendors, consumer and community advocates, analysts, journalists and academics, has opened the second and final round of voting on the standard for Internet commerce, a codification of e-commerce best practices to increase consumer satisfaction, confidence and trust. Through Dec. 6, the council is asking the online public to vote on categories ranging from disclosure practices to customer support, at commercestandard.com. Consumers will have the opportunity to vote on minimum acceptable standards for e-merchants, such as providing order confirmation numbers and disclosing return, cancellation, warranty and support policies. The commerce standard is intended to create a benchmark for the industry to deliver trusted consumer experiences and fuel the growth of e-commerce. The final version of the standard will be unveiled at ZD Studios' Nextravaganza conference in San Francisco on Dec. 14.
Copyright November 1999, Crain Communications Inc.