As we begin a one-year celebration of the ANA's 100th anniversary, we have created the Marketers' Constitution, which contains 10 essentials of marketing for the next 100 years. Its purpose is to ensure that our industry continues to thrive and contribute to the growth of the U.S. economy and to the well-being of our society.
BECOME INCREASINGLY TARGETED, FOCUSED AND PERSONAL
The future is a world in which consumers receive only messages that interest them -- and only when they are receptive to these messages. However, one-to-one marketing goes beyond just communicating with customers. It encompasses the entire process of customer relationship management -- attracting, retaining and growing long-term loyalty.
BUILD REAL, TANGIBLE AND ENDURING BRAND VALUE
Fundamentally, marketing is about building brands and brand value. As an industry, we must focus on taking strong brands and making them stronger; taking brands that have lost their way and restoring them to prominence; and building new, powerful brands that meet the emerging consumer needs of tomorrow.
BECOME INCREASINGLY EFFECTIVE -- MORE CREATIVE, INSIGHTFUL AND ACCOUNTABLE
Marketing effectiveness depends on smart consumer insights that are meaningful, actionable and predictive. Effective marketing also requires great creative, driven by these consumer insights. Effective marketing must be reliably and consistently accountable, informing us about how well we are building brands and growing business.
BECOME MORE INTEGRATED AND PROFICIENT IN MANAGING EXPANDING MEDIA PLATFORMS
Marketing must be seamlessly integrated across all media and marketing functions. Integrated marketing, however, continues to be talked about more than actually implemented. Marketers must strategically approach decisions and media choices in a completely agnostic fashion. Every marketing resource must seamlessly work to build brands and grow businesses.
SUPPLY CHAIN MUST BECOME MORE EFFICIENT AND PRODUCTIVE
Marketing efficiency enables us to shorten the supply chain, reduce waste and improve productivity. Ad-ID is the foundation of digital workflow throughout the marketing process. It will improve the accuracy of reporting and evaluation of advertising assets, affording process improvements and cost savings for everyone.
ECOSYSTEM -- INCLUDING AGENCIES, MEDIA AND SUPPLIERS -- MUST BECOME INCREASINGLY CAPABLE
Today's marketing ecosystem comprises a complex, interconnected community of advertising agencies, media organizations, research firms, production companies and other resources that support marketers' needs to build their brands and grow their businesses. Marketers need these partners to continuously create new ideas and competencies.
PROFESSIONALS MUST BECOME BETTER, HIGHLY SKILLED, DIVERSE LEADERS
As we prepare for the future, we must cultivate the talents, skills and continuous development of marketing professionals. We must also embrace diversity, a vitally important factor in reaching and influencing culturally different consumers. Diversity contributes to a more inspiring and creative environment -- one that is better able to build brands and businesses.
BE INDISPUTABLY SOCIALLY RESPONSIBLE
Consumers must have trust that the companies they choose to do business with respect their personal values and are sensitive to larger societal issues. As an industry, we must continue to commit resources to socially responsible endeavors . The future of marketing depends upon us behaving and acting in the best interests of society.
BE UNENCUMBERED BY INAPPROPRIATE LEGISLATION OR REGULATION
We must protect marketing's First Amendment rights, even with regard to controversial products. We must also vigorously work to defeat proposals for taxes on advertising and efforts to alter its 100% tax deductibility. Finally, we must continuously strengthen our exemplary record of self-regulation -- a record that dates back over 40 years.
DISCIPLINE MUST BE ELEVATED AND RESPECTED
We must continually underscore the fact that, nationally, marketing generates over $5 trillion in economic activity, or about 20% of total U.S. economic activity. Sales of products and services stimulated by advertising support 15% of the jobs in the country. Building respect for marketing's economic impact will help attract the best and the brightest to our profession.
|ABOUT THE AUTHOR|
Bob Liodice is president-CEO, ANA